4 Important Business Practices
Promote the future growth and success of your business with these important practices.
1. Customer Service
Experienced business professionals like Stefan Soloviev know that retaining customers is crucial for the survival of any business. The best way to do this is with exceptional customer service. Customer service representatives must be patient and professional. They should have good communication skills and be able to provide your customers with a great individual experience. Be sure they are comfortable answering questions and always put the customer first. They should work to resolve problems quickly and show customers empathy and concern when addressing issues. Even when dealing with disgruntled customers, representatives should remain polite and respectful.
2. Hiring Process
You can’t offer great customer service without a reliable hiring process. It’s important to assess a new employee’s character as well as their skill set. Many people can be trained to do a specific job, but it is more difficult to train the necessary intrapersonal skills and communication skills for a position. Your hiring process should be thorough and include several rounds. Instead of sifting through resumes with no face, consider a few rounds of over-the-phone and in-person interviews. Always be sure to conduct a background check and verify their references.
3. Contingency Plan
Every business is subject to road bumps and unexpected issues along the way. It is crucial to create a contingency plan for your business in the case of any emergency or disaster. Consider some potential scenarios you might run into that would cause a disruption in your work. You might have to worry about the weather halting shipments or a major vendor backs out of a deal. Keep the scenarios realistic and figure out how to keep your business up and running if something bad were to happen. Problems tend to happen when you least expect them, so it’s a good idea to stay prepared and have a plan ahead of time.
Without proper organization, the daily functions of your business will not be able to run smoothly. Paperwork can get lost, tasks can pile up, and you will likely end up spending valuable time sorting through everything. Keeping neat records and organizing your office will increase productivity and reduce stress. Any time you need to access records for review or for taxes, you can easily find what you need in a timely manner.
Every business owner must understand the value of these important practices and how each can contribute to your overall success.